Power Corrupts?

I hope this isn’t true.

AT&T screwing its EDGE iPhone users? | 9 to 5 Mac:

Karyn has been having problems with her first generation iPhone (specifically the voice quality and ability to receive calls) ever since she got it. She tells me that she likes the phone and she has text messaged like crazy in a way that she never has before, and used the internet and browser like she never has before in any other phone. The big problem is that she is always having people who try to call her say that it goes straight to voicemail, without her hearing it ring, or seeing any indication that she has missed a call. I have the 3g iPhone, and have had a pretty great experience since 30 days into my contract, when 3g arrived in Antioch, CA. the first 30 days, I had service quite like Karyn gets.
My hope is that if this is true, that the provider makes it right (buys back 1st generation iphones and releases affected customers from their contracts) and acknowledges it. If this is ignored, and proven to be conscious neglect, then this will be an example of power corrupting a business to make decisions for it’s own interests against the good of the customer. I would like to see all wireless devices not locked to any one carrier in the near future, to foster healthy competition.