Dear Vivint,
We have been waiting on the design team for this exact same task since May of 2015. What assurances do I have that they will complete this task before May of 2016? I called and talked with Mike, the city inspector today, they have not heard a peep from Vivint about this address since not passing May 2015’s inspection.
Everything has been waiting on Vivint’s design team for 9 months now. In that amount of time someone has conceived a child, grown a human being and given birth to it, the most complex and fascinating work of God and nature, yet Vivint cannot update their simple autoCAD drawing in this amount of time. Nobody has touched it. It is just sitting there waiting for someone to care enough to do it.
Please escalate this. Talk to design team managers, engineering managers, Vice Presidents. Get names of people, phone numbers, dates, assurances. After that, call or email me with what you find and what was said, and why.
We have run a marathon 99% and fallen asleep a few yards from the finish line. Wake up, wake others up and stop wasting my and your time with this. This is ridiculous. I know, because the ridicule has already started among my friends and relatives on Facebook.
Thanks,
-Ezra J. Engle
On Feb 25, 2016, at 9:52 AM, Vivint <obfuscated-employee> wrote:
Hello Ezra,
Sorry I missed your phone call this morning. I was on another call. After talking with my local office regarding your account. We are waiting for our design team to make a correction to the CAD so the local city can sign off on it. Once the city approves of the design we then can schedule you for your final inspection.
Thanks,
On Wed, Feb 24, 2016 at 5:17 PM, Ezra Engle <my-email-address> wrote:
Hey Vivint,
I am paying my $328.45 PG&E Estimated monthly Bill today because your company has neglected finishing their job for en entire year that I was promised would simplify and reduce my energy bills. This reminds me that you last told me that someone would be at my house within a week and that my account was very high priority. I wish I had good news from you, or any news from you each week. I am not even a happy customer. I am an contractually obligated future customer.
Thanks for nothing,
-Ezra J. Engle